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Job Opportunity: Tech Support Analyst-Journey:Rice UniversityJob description:Tech Support Analyst-JourneyBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsJob Title Tech Support Analyst-JourneyPosition Number 908507 Vacancy Open to All Candidates Time-Limited No Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS CLIENT ENGAGEMENT AND SUPPORT Division Administration & Finance Classification Title 12249 Tech Support Analyst Competency Level 2 - Journey Working Title Tech Support Analyst - Journey Number of Vacancies 1 Full Time Equivalent (FTE) 1.00 Full Time or Part Time Full Time Recruitment Range $32,473 - $72,244 Anticipated Hiring Range $50,557 - $65,084 income Grade Equivalency IT05 Work Schedule M-F Work Hours 8-5 Position Location (City) Greenville Job Category Staff - Information Technology Organizational Unit Overview Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology all over the university. Client Engagement and Support aids and collaborates with students, faculty, and staff across campus to provide Information technology services and resources. This unit delivers leadership abilities and support for educational technologies that includes learning management systems; audiovisual (A/V) and videoconferencing technology within classrooms and conference rooms - coupled with telemedicine support; device (computer) support for students, faculty, and staff; campus computer labs; enterprise research application tools; augmented/virtual reality solutions (AR/VR); and other emerging technologies. This unit also delivers project management, communications, and technical instruction to ensure Information technology and University projects and services are delivered prosperously while keeping the ECU campus community informed of the latest Information technology technologies, tools, upgrades, and initiatives available to the university. By providing leadership abilities in all façades of technology we aim to improve the teaching, learning, research, and distance education practice across the institution. Our staff prides itself with supporting the campus community by providing significant and up to date technology training, and to ensure we are adhering to and executing on the best practices of securing institutional data, Information technology Accessibility, and integrating Universal Design for Learning. Client Engagement and Support consists of the following teams: Learning Technologies; A/V Design and Engineering; Client Services and Support (A/V Services and Support, Research and Multimedia Services, Communications and Technical Instruction, and Information technology Asset Management); Project Management Office; Service Management (Pirate Techs (Service Desk and Technology Support Centers, Desktop and Lab Support, and ITSM & PPM Services and Support). The ITSM & PPM Services and Support team provides the service and support for both our Enterprise Service Management (Ticketing System) and Project Management System. These systems are available to campus and used by faculty, staff, and students to report issue and to track projects. Job tasks The individual in this position shall assist in managing and supporting our Enterprise Service Management System, which includes superviseing the everyday operations, management, and installation of application modules, security function assignments, workflow development, troubleshooting, evaluation of system performance, maintenance, facilitating service requests, and manage projects. They will create end user documentation (standards and guidelines) and deliver training and consultations with clients to get an knowledge of their business needs for both Service and Project Management. The individual in this position will also use REST API, Microsoft Power Automate, PowerShell commands, and Power BI to connect services and applications. The individual in this position will remain current with new technologies and latest trends. Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to execute scheduled and unscheduled workload requirements to maintain University operations. Minimum Education/practice Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of practice in the information technology field related to the position's function; or Bachelor's degree from an appropriately accredited institution and one year practice in the information technology field related to the position's function; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and practice. Journey level requires an additional one year of practice. Advanced level requires an additional two years of practice. License or Certification required by statute or regulation None Preferred practice, expertise, Training/Education The desired candidate should be familiar with REST API, Microsoft Power Automate, PowerShell, and Power BI. Knowledge of ITIL standards is also desired. The ideal candidate will be able to lgain new tools as technology changes, is adaptable to changes in technology and possesses intermediate troubleshooting skill set. The capability to work independently, handle multiple tasks in an efficient manner and be able to prioritize work assignments with minimal supervision is also desired. License or Certification required by the Department None Special Instructions to Applicant » Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 12/03/2021 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 01/04/2022 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/47002 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other Documents Needed To ApplyRequired DocumentsOptional Documents» Curriculum Vitae/Resume » Cover Letter » List of References Skills:
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