Cambridge residents are especially encouraged to apply. Department: Traffic, Parking and Transportation Department listing title: adjunct Director of Operations Job Code: M370-701 Civil Service Position: Non Civil Service position Union Affiliation: None Hours Per Week: 37.5-hour workweek, some shift work required
ESSENTIAL tasks AND Job responsibilities: Under the direction of the Director of Emergency Communications and 911, the adjunct Director of Operations will supervise the Operations of the Emergency Communications Center (ECC), operational activities of all personnel assigned to the ECC, and other responsibilities as assigned. This position works within a combined Fire, Police and EMS dispatch center and is responsible for managery tasks and oversight of EC managers and Emergency Telecommunication Dispatchers (ETD) in the performance of call answering, dispatching, and all other operational tasks. Ensures compliance with Police, Fire, ECD Department policies and protocols. Serves as back up for EC managers, dispatch, call-taking, and all other line positions on a regular basis in support of breaks, training relief, peak load conditions, emergencies, and to keep expertise current. The position works closely with the adjunct Director of Training and Administration and adjunct Director of Public Safety Information technology on deployment of new technology, quality control, project planning and development of training programs. Position will coordinate with other dispatch agencies, the State 911 Department, and professional 911 dispatch organizations and associations to ensure that Cambridge ECC operation methods and materials conform to best practices. Specific responsibilities include but not limited to the following: » managery responsibilities include but are not limited to general supervision of subordinate personnel assigned to the ECC and setting performance standards as appropriate. » Responsible for supporting personnel, scheduling all personnel shifts including vacations, benefitted time and activities in compliance with the Fair Labor Standards Act. » Responsible for superviseing technical projects to achieve goals of the department. » Monitors radio transmissions and emergency calls for quality control. » Plans and monitors preparedness of the ECC and back up operations to meet emergency conditions. » Develops, implements, and enforces department and City policy and procedures. » Ensures proper operation of police and fire signaling equipment status, coordinates major tests of signaling and alarm equipment, and assists with training personnel in the use of such equipment. » Notifies and coordinates with command personnel, government officials on incidents of major/potential significance or disaster. » Maintains personnel administrative and performance systems including counseling, progressive disciple, and performance appraisals. » Participates in the department's planning processes, prepares, and presents analysis of systems, employee performance, quality control and call volumes. » Responsible for delegating assignments by defining objectives, priorities, and deadlines to assist with projects for Operations, Public Safety IT, Administration and Training personnel. » Analyzes agency requirements, researching new technology systems and evaluating software and systems that operate in the Emergency Communications Department. » Creates testing plans and protocols for upgrades, maintain system monitoring and outages. » Works closely with EC Management Team to address problems with operational systems as well as proactively work with managers to resolve performance or personnel issues. » Ensures that the security of the ECC is always maintained. » Performs special assignment activities related to emergency operations or other specialty areas as assigned. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. MINIMUM Requirements: Bachelor's degree and/or five years of significant managerial and managery practice in dispatch operations or public safety environment, which provides the expertise and expertise necessary for this position. Four years of progressively responsible communications managery practice in a primary Public Safety Answering Point (PSAP). Strong technical background in radio, communications, and computer systems. practice or other qualifications that demonstrate strong decision-making expertise, excellent interpersonal communications, and conflict resolution expertise. Certifications and practice in 911 dispatch training, PSAP quality review, and related specialties preferred. Applicant must pass a thorough background investigation and criminal history review. Must be able to respond after hours, operate Command Posts and maintain required certifications of an Emergency Telecommunications Dispatcher including Emergency Medical Dispatch (EMD), Basic Public Safety Telecommunicator Course, State 911 Certification and CPR within one year of hire. The City of Cambridge's workforce, like the community Information technology serves, is diverse, and candidates must demonstrate the expertise and the capability to work effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies. REQUIRED expertise, expertise AND ABILITIES: Demonstrated expertise of management principles and best practices in public safety environment. Considerable expertise of effective managery principles and practices of modern methods and techniques. Demonstrated maturity of judgment and effective approach to quality control and customer service. Considerable expertise in developing managery staff and motivating personnel. Demonstrated expertise in procedures and techniques used in the operation of a primary Public Safety Answering Point (PSAP). Effective management use and capability to update public safety computer-aided dispatch systems, record management systems, mobile data terminals and enhanced 911 equipment and/or Next Generation 911 as well as computers, software, dispatching functions, and specialized equipment in a communications center. Demonstrated expertise of modern operation methods, best practices of emergency services including fire, police, and EMS. Demonstrated capability to plan and execute projects to achieve specific goals. Demonstrated capability to conceive, write, and promulgate written memos, policies, continuity plans, and training materials. Demonstrated capability to make oral presentations to a variety of audiences including the public and government officials. Demonstrated capability to collaborate effectively with a wide variety of personnel from within and outside the public safety community when working on projects, administrative matters, policy, or quality control programs.
PHYSICAL DEMANDS: capability to access, input, and retrieve information from a computer. Answer telephones maintain multiple files and must read and analyze large quantities of information. Must have enough mobility to get back and forth from office to offsite meetings. Reasonable accommodations may be made to enable individuals with disabilities to execute essential functions. WORK ENVIRONMENT: Standard office environment. Fluorescent lighting, and central air conditioning. Moderate noise level, which can elevate with large volume of phone calls. Executes multiple tasks involving keyboarding, telephones, writing, bending, reaching, and lifting (up to 15 lbs.). RATE: $130,722 - $146,722 plus excellent benefits
APPLICATION PROCEDURE: Internal candidates submit a job bidding form and 2 copies of both your resume and cover letter; external candidates submit both your resume and cover letter via email to: employment@cambridgema.gov or to the Personnel Dept., Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. Resume and cover letter requested by 01/05/22. Position will remain open until filled.
THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION. CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.
