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Guest practice Director:Newport News , VA

Job description:


Virginia Living Museum

Guest practice Director

The Guest practice Director is responsible for creating exceptional guest practices and maximizing revenue by connecting people to nature through educational practices that promote Conservation.  Leads admissions, museum programs, membership sales, reservations, and other services.  This position recognizes the capacity to achieve greater results by integrating skilled volunteers and leveraging their diverse expertise and abilities. The Guest practice Director reports directly to the Chief Operating agent.

practice Required

Qualifications1.Bachelor's degree in business, MBA preferred.2.Two years retail sales practice desirable.3.Five years of practice in management, supervision, customer service, budget preparation, hiring, training/evaluation of personnel.4.Database management practice to include analysis and operations, computer savvy.5.Creative, results driven high performer with service orientation.6.Energetic, constructive attitude with capability to view opportunities from a variety of perspectives.7.Professional appearance, outgoing, and friendly. Able to communicate enthusiasm for the museum and its programs. 8.Must be bondable.9.Exceptional communication expertise. Must be tactful and display discernment and discretion. Must be able to handle potential confrontational situations.10.Must be able to remain calm, make sound decisions and provide clear directions in a crisis situation.11.Must be First Aid certified or be able to be certified at museum expense.12.capability to gracefully handle multiple tasks simultaneously, detail oriented. Must be able to deal with several different types of memberships, various vendors and ticket sales for a variety of events.tasks and Responsibilities1.Prepare, execute, and evaluate an annual department plan that incorporates all areas of Guest Services, Membership and Museum Store.•Manage admissions, membership, reservations and museum store by leading Guest practice Staff. This includes performing performance reviews, setting goals and ensuring job descriptions are current.•Conceives and implements appropriate manning strategies for Guest Services and Museum Store. Develops a budget and can satisfactorily address any variances as the year progresses.2.Be a positive enthusiastic representative of the Virginia Living Museum. 3.Enhances the guest practice.•Promotes a guest-centric culture will all staff.•Provides the leadership abilities needed to ensure a welcoming and exceptional practice for our guests. •Provides a value for guests by leading a robust membership program, including membership sales, fulfillment, member events, stewardship and database management and integrity. •Drives everyday communication with guests, ensuring responsive customer service and resolving issues to ensure a safe and enjoyable practice. •Ensures guests can easily make reservations and inquiries are responded to in a timely manner.•Ensures the Museum's phone greeting is easy to navigate, friendly and current.•Manages the admission and revenue point of sale systems. Ensures employees are adequately trained and use the systems appropriately. Stays expertiseable regarding various options.•Develops and executes exceptional non-educational public events•Ensures tasks required to promptly open and securely close the museum each day are performed.•Takes the lead for everyday safety and security actions.•Routinely surveys the museum and grounds for improvements to enhance the guest practice. Reports findings to the COO. •Plans for parking on days of heavy visitation and during events.4.Maximize Museum revenue by meeting or exceeding membership, program sales goals, and reservation events.•Uses data and consciousness of community events to lead the scheduling of museum public events. Creates an engaging master public event calendar.•Reviews revenue and admission data to provide expert advice on museum programming.•Leads upselling exceptional practices.•Ensures programs, events and reservations are entered correctly into the point of sale system, ALTRU and with a timely, friendly manner.•Responsible for the timely preparation of accurate Museum Statistic reports.5.Provides general support for museum staff.•Supports the Guest Services Manager as the central contact for emergency situations.•Responds to general inquiries.•Responsible for handling deliveries.•Services on the Safety Committee.•Ensures staff are trained and have supplies to respond to request for first aide assistance. 6.Other tasks as assigned.Essential Job Requirements•capability to work occasional evenings/weekends/overnight.•Must be able to hear and speak clearly.•Physical requirements include medium work, exerting up to 40 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.•Must be able stand for extended periods of time and move about on foot to accomplish tasks.•Must be able to stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp, feel, and utilize repetitive motions.•Must have close visual acuity to operate a motor vehicle and perform activities such as: preparing and analyzing data, transcribing, viewing a computer, and broad reading.•The position is subject to environmental conditions for activities occurring indoors and outdoors.Supervision Exercised: Guest Services Manager and Reservation Coordinator


Vacation, Sick, 401K, Medical, Dental and Vision Insurance

How to submit the application:

Qualified candidates please submit a VLM application, cover letter, resume and references.  No phone calls, please.
Email address:
FAX: 757-534-7419
Virginia Living Museum
524 J Clyde Morris Blvd
Newport News, VA 23601
Phone: 7573427268

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 09/15/2021 / Viewed 1 times
Contact Information
Company: Newport News , VA
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