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Job Opportunity: Tech Manager:Job description:Relationships Evolving Possibilities (REP) Tech ManagerJob location: MN - Twin Cities MetroType: Contract / Freelance Job Category: Health and human services Deadline: December 27, 2021 City: Minneapolis, MN Organization website: repformn.org Direct link to apply: https://repformn.org/work-with-us/ income: $25 per hour Is this a remote / work in the house position?: This is a hybrid position (partially remote, partially site-located) Job descriptionABOUT REPRelationships Evolving Possibilities (REP) is a network of dedicated abolitionists showing up to support others in moments of crisis or urgency with care and respect for the full dignity and autonomy of the people in crisis. Our programs promote wellness and create safer and thriving communities. We are guided by our core values of Black love and liberation, ancestral expertise, and radical consent, with a vision that all communities thrive when our needs are met. We are grounded in the belief that as a community we have the capability and capacity to love and protect each other without giving our agency to systems that were built to destroy, consume, or commodify us. The Revolutionary Emergency Partners branch of REP provides emergency care to Twin Cities community members via a secure hotline. ABOUT THE function REP is seeking a Tech Manager to facilitate the technological structures and systems that are a central part of REP's work. This includes working with developers, training staff and volunteer CARERs to use our technology, keeping hardware and software running and accessible for REP's dispatch system, and troubleshooting tech issues when REP's hotline is live. We are seeking for a reliable and detail-oriented person who has good communication expertise in navigating between people, technology, and organizational systems. Start date is January 2022. This is a one-year contract position (can be extended) with quarterly check-ins. Flexible schedule (see requirements below), 10-15 hours per week, with more over the first few months and during training periods 2-3 times a year. Work is home-located (including after COVID) and occasionally at REP's space in South Minneapolis. RESPONSIBILITIES/tasks contact with developers • Set-up weekly meetings with developers and steer software development process • Identify tasks for testing and development, implement product testing, report back to developers • Troubleshoot as required, escalate issues to appropriate teams Tech training & support • Train CARERs in using REP's dispatch system & technology • Train new staff in Office 365 • Develop and maintain tech training manual and how-to guides • Provide on-call tech support for hotline, particularly when new software is in production (frequency varies; estimated as a few a month, especially with software rollouts) Manage devices & technology • Purchase and set up REP’s hardware and technology • Maintain equipment: keep devices charged, address glitches and needs for repair Admin • Network/OS admin: add users to various systems, keep user database updated • Develop a system for accumulating and assessing hotline data from CARERs and callers on successes and areas for improvement • Audit digital security; create and implement new protocols • Run weekly reports and share back hotline data with staff Qualifications or requirementsexpertise desired• Comfort and enthusiasm for working with an abolitionist vision • capability to communicate proactively and be responsive to others • Time and project management expertise • Motivation to initiate and follow through on tasks independently with the capacity to be accountable when deliverables are not met • capability to ask for help and give/receive feedback as we grow this project and ?build the bike as we ride it? practice needed • Adept with technology and software platforms, specifically Office 365, Twilio, Azure, and common encrypted applications • Skilled in training non-tech-savvy people how to use technology in a friendly, approachable way • Lived practice and/or work in Black and IPOC communities • Familiarity with consensus decision-making & working within a horizontal structure • capability to create new record-keeping systems to track things such as glitches and feature requests • Familiar with digital security auditing • practice working with a software development team preferred • practice with community safety work is a bonus Requirements • Cell phone and access to a computer and internet • capability and availability to follow COVID protocols • Attend weekly zoom meetings from 6-8pm on Mondays and midday on a few weekdays • Respond to troubleshooting requests while hotline is live Friday/Saturdays, 6pm-12:30am • Participation in some of REP's responder trainings in 2022 WHO IS A GOOD FIT FOR THIS WORK? As we grow, we are building a team of dedicated people willing to evolve with the project. We uphold REP's value of being Black-led; we prioritize folks who are BIPOC, immigrants, disabled, trans/non-binary/queer, and/or have been impacted by systems of oppression. How to submit the application:Email E-Mail: contact@REPforMN.org with the subject ?TECH MANAGER? and a resume and cover letter letting us know who you are, who you're in community with, why you want to work with REP, and/or what geeks you out about technology and abolition.Priority deadline: Friday, December 17. We will begin to review applications and schedule interviews after this date, but we will accept applications until end of day Monday, December 27 . Skills:
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