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Offer: Associate Director, Client Services UVA Fund:Job description:Associate Director, Client Services UVA FundUniversity of Virginia Alumni AssociationOrganizationUniversity of Virginia Alumni Association TypeFull Time Application DeadlineNovember 20, 2021 College Degree Required?Yes income Range$50,000 - $60,000 EmailE-Mail: trb7z@virginia.edu Phone(434) 243-2699 Job detailJOB DESCRIPTIONlisting title: Associate Director, Client Services, UVA Fund Full-time/Part-time: Full-time FLSA Status: Exempt manager: Managing Director, UVA Fund Date Prepared: September 23, 2021 GENERAL SUMMARY: The Associate Director, Client Services (the AD) interfaces and provides service to more than 1,500 clients of the UVA Fund. The UVA Fund is an initiative led by the Finance department of the University of Virginia Alumni Association. UVA Fund clients span across the University of Virginia community and include student organizations, alumni clubs, UVA Health System, academic units and departments as well as several University-connected Organizations. The AD contributes to the strategic goals of the Alumni Association and UVA Fund by managing client relationships and ensuring UVA Fund services are consistently provided at a high-level. The AD conducts strategic assessment of clients' goals, resources, and financial skills, to determine the best use of the UVA Fund services. The AD is responsible for developing and maintaining the UVA Fund online presence, including the UVA Fund website, helpdesk, customized client registration and online giving pages. The AD is further responsible for the cultivation and maintenance of the relationships between the UVA Fund and its client base, including alumni, faculty, staff and the greater University community. The University of Virginia Alumni Association seeks to attract and retain a diverse work force and encourages members of historically underrepresented groups to apply. We’re an equal opportunity employer. SPECIFIC tasks AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO : » Promote the UVA Fund and cultivate new relationships with alumni, faculty, staff, and the greater University community: » Develop and initiate marketing strategies » Serve as a spokesperson and lead communicator for UVA Fund across the University of Virginia community » Prepare and present at client leadership abilities and board meetings » Educate and familiarize current clients of UVA Fund services offerings: » Provide consultation to clients about UVA Fund services that could be beneficial for their particular situation or need » Organize and conduct training sessions for Alumni Association staff and UVA Fund clients to utilize innovative technologies » Respond promptly to client inquiries: » » Provide reports for receipt of gifts, online activity, and disbursements for UVA Fund accounts on monthly, weekly, and everyday cycles » Maintain client contact and authorization list as well as client permanent files » Develop and maintain the UVA Fund website and electronic communications: » Creation of content, announcements, communication with clients » Maintenance of online reporting services » Develop and maintain customized registration and online giving pages: » Coordinate with the Enterprise Data and Systems department to develop or modify giving and event registration forms » Support reporting of online activity to gift processing and accounting » Serve as the liaison between the UVA Fund and Engagement Community » Identify and support innovative solutions: » Remain current on industry trends and developments that could affect clients, provide improved tools and solutions, enhance or add client services » Manage payment processing solutions/programs: » Maintain an inventory of point-to-point encryption (P2PE) credit card processing equipment for use by UVA Fund clients and Alumni Association staff » Act as PCI compliance coordinator for users » Seek improvements and efficiencies in payment procession offerings » supervise the UVA Fund Purchasing Card Program: » Resolve client inquires and requests » Update system for new accounting projects » Reconcile and import monthly transaction data into the accounting system » supervise the UVA Fund help desk ticketing system: » Ensure system is operating in a manner that provides for the efficient use of resources as well as a positive client practice » Coordinate enhancements to the system and ensure updates are implemented in a timely manner Analyze system activity to identify client education or policy/process improvement opportunities » supervise UVA Fund process improvement in coordination with the Managing Director, UVA Fund: » Design and implement process improvements to ensure effective use of resources while also providing a positive client practice » Collaborates with cross-functional teams in the identification, research, and implementation of process improvements » Assists and trains department staff on efficient methodologies to complete tasks » Act as the primary backup for UVA Fund Gift Processing: » Actively lgain all aspects of gift processing and provides back up, assistance and support as needed » Assists with other gift processing related tasks as assigned » Other tasks as assigned suitable education · Bachelor's Degree from a four-year college or university, required» University of Virginia degree, preferredpractice: » practice working for a volunteer and/or non-profit organization, preferred » An broad expertise of the University of Virginia, preferred » expertise of marketing plans and development strategy, preferred » Gift processing and general accounting practice, preferred » practice working with a helpdesk ticketing system, preferred » expertise of purchasing card programs, preferred » expertise of merchant services, payment processing solutions, and PCI compliance, preferred SKILLS/CERTIFICATIONS: » Effective oral and written communication and presentation skills » Strong organization skills » Proficiency in the use of current technology SUPERVISION: There are no positions reporting to this position ABILITIES: » Highly efficient, inquisitive, proactive, organized and accurate. » Prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules. » Above average customer service skills as there is frequent interaction with external customers. A personable and professional manner is required for face-to-face, electronic, and telephone contact. » Communicate and collaborate well with staff, Alumni, vendors, and the general public. » Enjoy working in a fast-paced and changeable environment. » Communicate effectively with all levels of management regarding Association policies and procedures that affect the UVA Fund. » Skills in analyzing data and reporting on accounting/gift information. » Skills in problem solving. » Self-motivated learning » Continuous improvement mindset CONTACTS: » UVA Fund and Finance team and Alumni Association Staff » University of Virginia Community » University of Virginia Engagement and Advancement staff » Client leadership abilities teams and boards » Outside agencies/commercial » Alumni and friends of the University ENVIRONMENTAL/WORKING CONDITIONS: General fast-paced office environment. Requires sitting and standing connected with a normal office environment. Skills:
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