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Offer: Part Time Match Support Specialist:Job description:Part Time Match Support SpecialistBig Brothers Big Sisters of Central Blue Ridge, Inc. (BBBS)OrganizationBig Brothers Big Sisters of Central Blue Ridge, Inc. (BBBS) TypePart Time Application DeadlineNovember 1, 2021 College Degree Required?Yes income Range$18 / hour EmailE-Mail: mjackson@blueridgebigs.org Phone434-244-0882 x 4 Job detaillisting title: Part Time Match Support SpecialistDepartment: Programs Reports To: Director of Programs Last Updated: 9/22/2021 Status & income: Part Time – $18/hour – 20-25 hours/ week SUMMARY OF function: The Match Support Specialist is responsible for coaching volunteer mentors, parents and children in order to create and sustain healthy mentoring relationships that result in positive youth development. He/she will call match participants on a regular basis, will keep detailed notes concerning the health of the match and the safety of the child, connect families to community resources as needed, and will collaborate with other program staff to improve agency programming. ESSENTIAL tasks & RESPONSIBILITIES include but are not limited to: » Thorough monthly calls to determine that elements of child safety, positive relationship and youth development indicators are being met. Help create a sense of connectedness with the Agency. » Ensure that potential problems and barriers to success are identified and addressed. Promptly inform manager regarding concerns about any factors that may negatively impact the match. » Effectively utilize online database system for recording and reviewing all child/mentor match details. » Provide friendly, approachable customer service and represent the agency and our mission in a professional and positive manner. » Facilitate parent and volunteer orientations in English. » Facilitate initial in-person meetings between Bigs, Littles and parent/guardians in the community or in the family's home. Review ground rules and expectations in order to lay the foundation for a prosperous relationship. » Organize and staff BBBS program match activities and other agency events. Team Concept: Staff are expected to work together cooperatively and collaboratively to achieve the mission of the organization. All BBBS staff must recognize and promote the strengths of our Littles (mentees) and work collaboratively to serve as a support system, helping them to meet their individualized goals. Staff must be committed to good stewardship of resources, excellent program results, and the effective utilization of volunteers all over our agency. Staff are expected to communicate effectively with each other through face-to-face meetings, email updates, and other methods to keep each other abreast of information that needs to be shared. Staff are expected to be supportive of each other's functions and responsibilities within the agency. Other Expectations: The person in this position must be able to maintain confidentiality regarding volunteers and children applying and enrolled in the program including background checks and protect this information from review from anyone not authorized. The person in this position will also assist with volunteer recruitment and community outreach. PERFORMANCE MEASURES The prosperous candidate will produce positive customer service results. Other performance measures include quality of work, work habits, and interpersonal expertise. expertise, expertise & ABILITIES » capability to effectively collaborate with other staff. » capability to use time effectively, focus on details, collect significant data, and draw solid conclusions. » capability to work independently » Willing to work flexible hours including evenings and weekends when necessary. » Able to build strong relationships with children, families and volunteers. QUALIFICATIONS » Bachelor's degree required, and 2+ years of significant practice preferred. » Previous practice with youth service organizations and with socio-economically diverse populations is preferred. » Oral and written communication expertise reflect solid customer service. » Proficiency in Microsoft Office including Word, Outlook and Excel. » Must have a valid U.S. Driver's License, access to a reliable vehicle and auto insurance, and the capability and availability to travel within our service area. » capability to prosperously pass a background check, including a clean driving record, and other pre-employment screening. PHYSICAL REQUIREMENTS include but are not limited to: The physical demands described here are representative of those that must be met by an employee to prosperously perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. » Able to hear and speak to customers in person and by phone. » Able to see and read English on computer screen and paper. WORK ENVIRONMENT The work environment is characteristic of a standard office environment. Staff members have flexible schedules, as long as they are able to accommodate the volunteers and families they work with. Meetings will take place in the homes of families, but because of COVID guidelines, they are currently being held outdoors or virtually. NOTE: Because of COVID-19, this position is currently partially remote. Skills:
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