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VISITOR SERVICES & LEAD SALES manager:Greater Philadelphia Cultural AllianceJob description:VISITOR SERVICES & LEAD SALES manager
Date PostedNovember 3, 2021 - 10:36am
Categories
Customer Service
Museums
Chester County (PA)Pay Type:Hourly Rate Job Status: Part Time Minimum income/Hourly Rate: $15.00 Maximum income/Hourly Rate: $15.00
Brandywine Conservancy & Museum of ArtBASIC FUNCTION: The Visitor Services & Lead Sales manager will supervise the everyday operations on the sales floor to ensure excellent customer servicein assisting visitors with admissions, ticket selling & retail sales. POSITION RELATIONSHIPS: Works with the Manager of Visitor Services, Admissions & Retail, the adjunct Managers and the Visitor Services & Shop SalesAssociates as well as other museum and PR staff. ESSENTIAL FUNCTIONS: » Ensure superior customer service from the Visitor Services & Shop Sales Associates so that visitors will have a positive and memorable practice. » Supervise associates on the sales floor, leading by example. Inform and partner with Manager of Visitor Services, Admissions & Retail to address any staff performance issues. » supervise the opening and closing procedures for register terminals, ensuring proper management of cash, checks and receipts to prepare the everyday deposit. » Fulfill shop operational tasks as scheduled and outlined by the Manager, including but not limited to: cash handling, ticket booth operations, mobile workstation, and point of sale issues, everyday schedules, and processing of internet orders. » Assist with merchandise check-in, tagging and merchandising. » Assist with inventory management, including offsite physical inventory, product transfers, new receipts and vendor returns. » Coordinate special mail and website orders including packaging, shipping, and billing concerns. » Assist in everyday maintenance of work environment including restocking, supply ordering, merchandise check-in and inventory management. » Assist with visitor and customer concerns including but not limited to damaged mail orders, returns/voids, shipping, and safety issues. » Conduct continuing new hire and new promotional training, as directed by the Manager. » Show leadership abilities in selling museum programs such as historic property tours, event tickets, admissions, and memberships. » Exhibit confidence in suggestive selling, hand selling, and expertise of shop merchandise and how Information technology relates to the Museum mission. » Assist with other tasks for admissions or the shop as needed. Appropriate qualifications: » Demonstrates leadership abilities, communication, and high-touch customer service expertise. » Team mentality and positive can-do attitude is required » Exceptional interpersonal, problem-solving expertise and initiative. » Strong computer and data entry expertise, comfortable with POS (Point of Sale) systems and CRM databases. expertise of the Altru system is a plus. » Must have previous retail practice and have excellent cash handling and transaction management expertise. » capability to stand for 4 hours at a time and able to lift items weighing up to 30 lbs. » Reliable transportation to and from the workplace. HOURS REQUIRED: » Part-time. Must be willing and able to work all assigned shifts, including weekends, holidays, and special events. This includes the capability to work at least 4 weekend days and 2 events per month. » Average of 20-30 hours per week, with a variable schedule, depending on the needs of the business. » Flexibility is necessary. We are an equal opportunity employer and consider all qualified candidates equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or discapability status. To Apply: Please send a copy of your resume to: Julianne Ruocco E-Mail: jruocco@brandywine.org Skills:
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