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Offer: Help Center Technician:Oregon State UniversityJob description:Help Center TechnicianBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.To ensure full consideration, applications must be received by 12/12/2021. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates.When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Linda Firth at linda.firth@oregonstate.edu or 541-737-2801. OSU is committed to the health of our local and global community. All employees and students are required to comply with the university's COVID-19 Vaccination Program. Please visit https://covid.oregonstate.edu/ for additional information about OSU's plans for safety and success, as well as options for compliance with the vaccination program. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement. Position DetailsDepartment Univ Human Rsrcs Central (QFA)Position Title Consultant-HR Tech Job Title Help Center Technician Appointment Type Administrative/Professional Faculty Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Faculty Status Regular Tenure Status N/A Pay Method income Recommended Full-Time income Range $33,660 - $57,096 Position Summary The University Human Resources Central is seeking a Help Center Technician. This is a full-time (1.0 FTE), 12-month, professional faculty position. The HR Help Center is part of the University Human Resources (UHR) Service Center. The Service Center is comprised of four main operational areas/teams: Talent Acquisition Services/Recruitment, Life Cycle Support Services, HR Help Center, and the Student Employment Center. The HR Help Center consists of a team responsible for several functional areas that include the Ask HR help desk, employment veri?cations, criminal history/motor vehicle checks, staff fee bene?ts, data auditing, and time and leave administration. The team strives to ensure timely processing of criminal history/motor vehicle checks and employment veri?cations, accurate auditing and application of staff fee bene?t requests, high quality service to customers of the Ask HR help desk, and accurate and appropriate time and leave administration. The purpose of this position is to support the team in the areas of employment veri?cations, criminal history/motor vehicle checks and Ask HR but may be called on to provide assistance in any area of the HR Help Center as needed. The position requires an individual who is well-versed in working with the public, has patience and good listening skills, can effectively communicate verbally and in writing, can prioritize and complete a wide variety of tasks all over the day, and has the capability to create a pleasant practice for all customers. Position tasks 50% Criminal History/Motor Vehicle Checks ยท Input and process in-state and national criminal history checks (CHC) through CastleBranch, our current external vendor. ยท When results are received and do not require further review by the Employee & Labor Relations (ELR) HR O?cer, email clearance to manager and contact person, note clearance in PeopleAdmin (the online recruiting system) and approve in Benny Hire (student employment system) as appropriate. 23% Employment Veri?cations ยท Provide/con?rm pertinent employment details to lenders, mortgage companies, social service agencies, property management companies and others with a vested interest in the employee ยท Provide timely and accurate information to external parties while ensuring employee's privacy is protected and that information disclosed is appropriate ยท Respond to requests received via phone, fax, email or in person within 2-4 business days of receipt, unless rushed processing is requested 23% Ask HR Help Desk & UHR Central Office Support ยท Greet and welcome walk-in customers as soon as they arrive. Direct visitors to the appropriate person and office. ยท Serve as ?rst point of contact for employee questions; provide technical skills and referrals regarding human resource systems, processes and procedures ยท Answer all incoming calls and emails promptly and with exceptional service ยท Screen and route calls to the appropriate parties and process within the Teamwork ticket system ยท Provide accurate information to inquiries made to University Human Resources using resources available 4% Other tasks as assigned Minimum/Required Qualifications Measurable MQs * Two years of human resources clerical support practice directly assisting human resources professionals in the administrative functions of a human resources program OR * Three years progressively responsible administrative, clerical or record-keeping support practice. College-level course work may substitute for the general practice requirement located on 45-quarter units per year. Required Knowledge, Skills and Abilities* * Exceptional customer service skills and the capability to communicate effectively in person, over the phone and via email * practice working in a fast-paced environment * Exhibits self-motivation, the capability to multitask and pay close attention to small details * Displays the capability to work in a collaborative and team-oriented environment * Has a good knowledge of basic computer skills and the capability to lgain how to use proprietary software quickly * A demonstrable commitment to promoting and enhancing diversity This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Preferred (Special) Qualifications * Work practice performing tasks in Human Resources Management in an institution of higher education, or comparable environment. * Work practice in a service center. * practice handling difficult or distraught customers * User-level practice with the following software, or comparable software: Online Position Description and Recruitment System; Sungard Higher Education Banner (HRIS module); Data Warehouse; Microsoft Access; CORE Reports Working Conditions / Work Schedule This position will primarily adhere to a normal business schedule of 8:00 AM to 5:00 PM (M-F) on the OSU campus and may occasionally work away from primary work site. This position is in a typical o?ce environment. Work may be performed in 2 different locations: the Help Center, 175 University Plaza, or UHR Reception, 236 Kerr Administration Bldg. Must be able to travel between locations (0.5 miles). This position requires a clear and unambiguous commitment to compliance of all National Collegiate Athletic Association (NCAA) regulations for Division I (FBS) universities. No Posting Number P04996UF Number of Vacancies 1 Anticipated Appointment Begin Date 01/17/2022 Anticipated Appointment End Date Posting Date 11/17/2021 Full Consideration Date 12/12/2021 Closing Date 01/03/2022 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates To ensure full consideration, applications must be received by 12/12/2021. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates. When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Linda Firth at linda.firth@oregonstate.edu or 541-737-2801. OSU is committed to the health of our local and global community. All employees and students are required to comply with the university's COVID-19 Vaccination Program. Please visit https://covid.oregonstate.edu/ for additional information about OSU's plans for safety and success, as well as options for compliance with the vaccination program. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * What does Information technology mean for you to have a commitment to diversity? How have you demonstrated that commitment, and how would you see yourself demonstrating Information technology here? (Open Ended Question) » * Briefly describe how you have met one of these two required Appropriate qualifications: (1) two years of human resources clerical support practice directly assisting human resources professionals in the administrative functions of a human resources program OR (2) three years of progressively responsible administrative, clerical or record keeping support practice. (Open Ended Question) » * The capability to respond and communicate well in writing is an important aspect of this position. The following is an example of a question we might receive in our ticketing system. Please write up a response to the question. Your response should be thoughtful and not exceed 500 words. The reply would be in the format of an email. ?Where is the ID Center located?? (Open Ended Question) Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents Skills:
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