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Job Opportunity: Ticketing Associate:Job description:Children's Theatre Company Ticketing AssociateJob location: MN - Twin Cities MetroType: Part Time Job Category: Visitor, retail and event services Deadline: City: Minneapolis, MN income: $14.25 per hour Organization website: https://childrenstheatre.org/ Is this a remote / work in the house position?: No, this is a site-located position Job descriptionChildren's Theatre Company (CTC) is seeking qualified candidates for the position of Ticketing Associate. This is a part-time 15 to 25-hour per week position with hours available Tuesday - Friday, 10am to 5pm, as well as weeknight and weekend daytime hours subject to our performance schedule. This position requires someone who is detail-oriented, collaborative and customer focused, and who can positively contribute to an anti-racist/anti-bias organization. candidates for this function should have robust problem-solving, communication, and inter-personal expertise.CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome candidates who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities. ORGANIZATION DESCRIPTION Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation's leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre practices that educate, challenge and inspire young people. Information technology has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships. DIVERSITY AND INCLUSION STATEMENT CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person's race, color, creed, religion, ancestry, sex, national origin, discapability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status regarding public assistance, membership in a local human rights commission or any other legally protected status. POSITION SUMMARY: During Tues - Fri business hours, Associates process single ticket, subscription, and Theatre Arts Training class orders and exchanges over the telephone, through the mail, and at the ticket office. During performances, Associates process will-call pick-up, ticket reprints, rush sales, and any other night-of ticketing requests. This is a great fit for someone who enjoys a high-activity atmosphere, making conversation, solving problems for others and who can retain a lot of information about a large product catalog. This position reports to the Ticket Operations Manager. ESSENTIAL FUNCTIONS: Business Hour tasks • Answer ticket office phone lines and help patrons. • Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person. • Provide support for exchanges and other issues related to existing orders. • Occasional outbound calling to subscribers. Performance tasks • Process in-person rush sales, ticket reprints, will-call pick-ups, and any other patron ticketing requests as time allows during pre-show. • Accurately handle cash, check, and credit card payments. • Assist patrons with wayfinding, access service requests, and general CTC queries. • Occasionally answer phone calls from our Performance Hotline. Other tasks • Maintain working knowledge of and provide information on all performances, classes, camps, and subscriptions. • Complete necessary everyday data entry and projects as assigned. • Attend trainings and meetings as needed Collaborate with all staff in the furtherance of CTC's goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community COMPENSATION The starting pay for this part-time position is $14.25 per hour. Benefits include sick and safe leave and the capability to contribute to a 403(b)-retirement savings plan. Qualifications or requirementsKnowledge, expertise and Abilities• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology • Collaboration - capability to work with others and be a positive team member contributing to a positive culture • Communication - capability to express oneself clearly in interactions with others and to understand what others are expressing • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Customer Service - Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction • Decision Making - capability to make critical decisions while following company procedures • Detail-oriented - Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small • Inclusive - Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized • Professionalism - Demonstration of personal accountcapability and effective work habits, and an knowledge of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind practice • Demonstrated skill with computerized ticketing system (preferably Tessitura) and phone sales preferred • Demonstrated expertise with Microsoft Office products including Word and Excel a plus • Previous practice in an arts organization a plus Computer expertise Must show a availability to lgain new technology and adapt easily to system changes Other Qualities • MUST be available at least 10 hours per week • A commitment to ethical conduct in all respects of the work environment • A commitment to creating a just, equitable and inclusive work environment • A commitment to the protection of confidential information to which this position has access How to submit the application:Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at E-Mail: jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.Skills:
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