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Job Offer: Operating System/Network Analyst:Oregon State UniversityJob description:Operating System/Network AnalystBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.To ensure full consideration, applications must be received by November 19, 2021 . Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates.Applications will be reviewed located on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. Posting specific question responses, transcripts, etc. <b>Your profile MUST clearly show how you meet the minimum/required qualifications for the position.</b> Resumes are NOT accepted at the application stage for classified staff positions. Cover letters are optional for this position and will not be used for evaluating your qualifications. Typically, the starting income is at the lower end of the income range. For additional information Contact Us by: | Alan Sprague | Alan.Sprague@oregonstate.edu | 541 737-3802 This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement. OSU is committed to the health of our local and global community. All employees and students are required to comply with the university's COVID-19 Vaccination Program. Please visit https://covid.oregonstate.edu/ for additional information about OSU's plans for safety and success, as well as options for compliance with the vaccination program. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. Position DetailsDepartment College of Business Dept (BUS)Classification Title Oper Systems-Network Analyst Job Title Operating System/Network Analyst Appointment Type Classified Staff Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Min income $18.35 Max income $49.24 Employment Category Regular Position Summary This recruitment will be used to fill one full-time Operating System/Network Analyst position for the College of Business at Oregon State University (OSU). This position works with the college's Systems Administrator and other Operating System/Network Analysts (OS/NAs) to support the general Information technology needs of students, faculty and staff. The position provides a dedicated focus on providing excellent customer service to students, faculty and staff. The position maintains the inventory of personal computers, laptops, printers, servers, switches, support equipment, classroom equipment and technology infrastructure needed to support mission of the college. The position is also responsible for delivering quality performance for directory services, anti-virus, directory permissions, file storage, and printer management services. This position assists in supervising student workers providing helpdesk support to the College of Business computing lab and students, faculty and staff. This responsibility includes supporting onboarding and development of student workers, providing initial orientation and advanced training, scheduling their work, and monitoring performance. Along with technical support this position is also responsible for system documentation and project planning. This position must be able to communicate effectively to faculty, staff and students orally and in writing. The position must be able to work well in a team environment. The position works closely with the other OS/NAs, the Systems Administrator and academic faculty to develop and deliver technology solutions for academic classes. The work is intellectual and varied. This position will work closely with faculty to ensure that students receive effective training on current technology. Position tasks 45% - Operating systems administration and network analysis » Support the College's missions of teaching, research and service by managing, trouble shooting, resolving and preventing routine problems, securing, supporting and upgrading the systems and technology infrastructure investments of the college including desktop computers, laptops, VMware, Virtual Desktop Infrastructure (VDI) thin-clients, Active Directory, file storage, print management and web hosting. » Assist with implementing critical maintenance fixes and for isolating and correcting malfunctions. » Maintain current inventory of COB hardware and software used by faculty/staff and deployed in the classrooms and computer labs. » Develop skills in supporting the current and future audio-visual and technology needs of the college as Information technology transitions to new facilities and new programs. » Collaborate with the OS/NAs and Systems Administrator to provide technical support to academic faculty in the implementation of new technologies for research excellence and educating profession-ready graduates. » Engage in the integration of technology as a value-added improvement for existing courses. » Implement plans for fully integrated systems, including operating systems, network systems, database systems and applications; » Follow plans, schedules, and requirements for the installation and maintenance of new and/or revised software; » Install, configure, and tune operating systems software for optimal performance; » Integrate operating systems with other systems; » Support multimedia components for lab or classroom use » Support lab operations and projects » Utilize software tools and scripts to automate day to day computer management; » Planning and providing desktop support for 150+ computer labs PCs/VDI thin clients + project room PCs 35% - Technical support to faculty, staff and students for technology-located systems » Respond to requests from faculty, staff and students for routine training and support. » Utilize project management tools and customer service focus in supporting faculty, staff and students: » User consultation - assist users to develop or use applications and software packages and their features » May provide basic user training, lab/equipment orientations and demonstrations, and direct users to self-guided tutorials on equipment, applications, databases, and related systems » Support multimedia components for faculty for research lab or classroom use - including superviseing student workers supporting this activity » Ensure lab, studio, classroom, and/or stand-alone information systems are fully operational and secure » Analyze and monitor system performance and usage » Instructional/multimedia development - assist with integrating technical tools and applications into faculty instructional delivery and student projects 10% - Business process improvement analysis and information technology service management » Support the College's missions of teaching, research and service by collaborating with Systems Administrator and other OS/NAs to review business processes and identify potential solutions to improve the value of information and technology. » Utilize Information technology Service Management practices to ensure high quality service to customers. » Contribute to the development of plans, schedules, and requirements for the installation and maintenance of new and/or revised technology-located capabilities; » Contribute to assessments of the impact of new software on existing systems and users and collaborate with others to develop modification plans as needed. » Manage trouble tickets through Information technology service management system and escalate complex issues for higher level resolution as needed. 10% - Professional development and miscellaneous tasks » Maintain knowledge of current technology developments significant to educational/business environment. » Mentor student lab adjuncts with their technology knowledge, skills and abilities to become profession-ready at graduation. » Perform tasks as assigned by the Director of Operations in support of the mission of the College of Business. Minimum Qualifications This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or practice. Additional Required Qualifications » practice providing customer service support in a professional organization environment » practice using a ticket management system » practice deploying and managing software packages » practice providing desktop and laptop support for multiple users in an organization setting » practice with desktop imaging software » practice providing support for Windows Desktop OS and MS Office suite of desktop applications » practice with Active Directory or equivalent practice » practice developing and maintaining end-user documentation Other required practice » Excellent organizational, written, verbal, and interpersonal communication skills » Success in working in a team environment and able to demonstrate attributes of a team player » Excellent capability to explain complex technology issues to users of all technical levels » Detailed knowledge of storage technologies including server storage, desktop storage, network storage » Demonstrated knowledge of computer networking principles » A demonstrable commitment to promoting and enhancing diversity » This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions. Preferred (Special) Qualifications » Project management practice » practice supporting client server and cloud-located systems and web hosting » knowledge of Information technology Service Management processes and practices » knowledge and knowledge of web technologies and practice in web development » Technical writing practice » practice working in a university setting » practice as a manager » practice working with Mac OS » A+ certification or equivalent training/practice preferred » Database management » Professional certifications preferred (e.g., PMP, ITIL, MCSE) » practice with iSCSI-SAN management » practice managing project budgets Working Conditions / Work Schedule » May require moving, lifting technology hardware weighing up to 70 pounds. » May occasionally require late evenings or weekends to support events, upgrades or troubleshooting. » May occasionally be expected to respond in the evening or weekends in the event of an emergency. This position is deemed essential and the incumbent may be expected to report to work during inclement weather, emergency and other University work curtailments or closures. Yes This position requires a clear and unambiguous commitment to compliance of all National Collegiate Athletic Association (NCAA) regulations for Division I (FBS) universities. No Posting Number P03268CT Number of Vacancies 1 Anticipated Appointment Begin Date 12/20/2021 Anticipated Appointment End Date Posting Date 11/03/2021 Full Consideration Date 11/19/2021 Closing Date 12/08/2021 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates To ensure full consideration, applications must be received by November 19, 2021 . Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates. Applications will be reviewed located on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. Posting specific question responses, transcripts, etc. <b>Your profile MUST clearly show how you meet the minimum/required qualifications for the position.</b> Resumes are NOT accepted at the application stage for classified staff positions. Cover letters are optional for this position and will not be used for evaluating your qualifications. Typically, the starting income is at the lower end of the income range. For additional information Contact Us by: | Alan Sprague | Alan.Sprague@oregonstate.edu | 541 737-3802 This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement. OSU is committed to the health of our local and global community. All employees and students are required to comply with the university's COVID-19 Vaccination Program. Please visit https://covid.oregonstate.edu/ for additional information about OSU's plans for safety and success, as well as options for compliance with the vaccination program. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired DocumentsOptional Documents» Cover Letter Skills:
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